Refund Policy | ProLicanse

Introduction

At ProLicanse ("we," "our," or "us"), located at 2 Kingdom St, London W2 6BD, we are committed to ensuring customer satisfaction while maintaining fair and transparent policies for digital products. This refund policy outlines the terms and conditions for refund eligibility, ensuring a balance between customer rights and service quality.

Digital Product Policy

Due to the nature of digital licenses and activation keys, specific refund policies are necessary to protect both customers and our service integrity.

Non-Refundable Circumstances

Refunds are not available under the following conditions:

  • Activated or used license keys.
  • Revealed or exposed digital codes.
  • Products successfully delivered to the provided email address.
  • Customer’s change of mind after purchase.
  • Compatibility issues when system requirements were clearly stated.

Eligible for Refund Consideration

1. Undelivered Products:

  • License key not received within 24 hours of payment confirmation.
  • Technical failure in the delivery system.

2. Technical Issues:

  • Proven defective or non-working license keys.
  • Activation failures verified by our technical support team.
  • Wrong product delivery caused by system error.

Refund Process

Initial Contact

To request a refund, contact us through one of the following channels:

Required Information

When submitting a refund request, please provide:

  • Order number
  • Purchase date
  • A detailed description of the issue.
  • Screenshots of errors (if applicable).
  • Proof of non-activation or non-usage.

Review Period

  • Refund requests are reviewed within 24-48 hours.
  • Technical issue investigations may take up to 72 hours.

Refund Processing

  • Approved refunds are processed within 5-7 business days.
  • Refunds are issued via the original payment method.
  • Cryptocurrency refunds may require additional processing time due to verification protocols.

Customer Support

Our dedicated support team is available 24/7 to assist with:

  • Technical issues
  • Activation problems
  • Product inquiries
  • Refund requests

Contact our support team for fast and reliable assistance.

Legal Compliance

This policy complies with the following international consumer protection laws:

  • EU Consumer Rights Directive
  • UK Consumer Rights Act
  • International Digital Goods Regulations
  • Google Play Store Policies
  • Regional Consumer Protection Laws

Additional Terms

Fraud Prevention

  • Refunds may be denied in cases of suspected fraud.
  • Multiple refund requests from the same customer will undergo thorough investigation.

Currency Exchange

  • Refunds will be processed in the original purchase currency.
  • Exchange rate fluctuations are not compensated.

Documentation

  • All refund requests and communications are documented for compliance purposes.
  • Records are securely maintained in line with data protection laws.

Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will take effect immediately upon posting to our website. Please review this page periodically to stay informed of any updates.

Contact Information

For any questions regarding this refund policy, please contact us:

  • Email: key@prolicanse.com
  • Telegram: prolicanse
  • Phone: +382 68 761 569
  • Address: 2 Kingdom St, London W2 6BD

This refund policy ensures compliance with international consumer protection laws while maintaining fair and transparent business practices for digital products. At ProLicanse, we value your trust and aim to provide a seamless and secure shopping experience.